DVR Chatter

I get up each morning and the sound has gone off. The channel switch fixes it every time.  I had a football game I was watching go silent the other day.  Channel change worked.....

I've never had sound go out when viewing live, but I USED to have it go out all the time while viewing recorded shows. But come to think of it, this hasn't happened in quite some time.  (Ye gads, something got fixed???)  The only solution was to go back to live, then back to the reocrded program and it was fine.  Oddly, the sound always seemed to disappear at a commercial break (beginning or end of same, don't remember).  Not that's weird!! Or was weird, as the case may be.

I lose DD 5.1 often. It reverts to Dolby PL II and only a 30 minute unplugging will get the DD 5.1 back. Aggravating in situations like yesterday when I discovered I lost DD a couple hours before the Eagles game.

Of course, if I wasn't unplugging for the loss of DD, I would be unplugging to get rid of the 12/31/89 phantom so I guess the answer is that whenever it crosses your mind, and you're not soon watching anything.....unplug !


BTW, the last time Comcast was here for poor signal strength, the tech was pretty well informed. He seemed to like the challenge of solving cable problems and was proud of all he knew about Comcast and it's services.

But he knew nothing of the above issues, never heard of any either problem.

Just like their Customer service reps.

Here's a typical Comcast Customer Service call:




"Press one if you're having trouble connecting to the internet"

"While you're on hold for the time it takes tomatoes to ripen, why not listen to some music played through your low fidelity telephone speaker at ear shattering levels?"

"Did you know that you can find help with your problem by going to www.comcast.com?"

(Did you know you just suggested doing that to someone who, based on his menu selections CAN'T CONNECT TO THE INTERNET?)

"Hello. I am the human voice you've been waiting for. I took this job when I was 10 so I wouldn't be retired before taking your call."

"We will now go through our intensive interactive telephone troubleshooting procedure to help you"

"Please unplug your modem....Please plug it back in...Did that resolve the problem?" (NO)

"This ends our intensive interactive telephone troubleshooting procedure. We"ll have to send a technician out"

"How is next epoch? Between say, era and eon?"

(sound of gunshot)




Sals

What firmware do you have in the 6412?  The 3412/3416 with Microsoft guide s/w and firmware 12.35 have a bug that causes spontaneous reboots (not sure about 6412 or iGuide s/w).

I assume you meant to say, "I've had a 3412 as well for about 6 months, and it is now more robust than the 6412."

salspalden wrote:

Wareagle wrote:

a bug that causes spontaneous reboots

That's known as the "CN8 Bug".

It's how Lynn Doyle manages to show more than a hiccup on the Neilson's.



Sals

What does that mean?

Now that's funny.  Hey, it's your call.

Wareagle wrote:

Fortunately, I don't live there.   

I thought your "feature" of having the box tune to that channel was something that happened when it was turned from "standby" to "on" -- this bug completely removes power from the box and then reapplies it., usually when something exotic, like watching a recorded program, is going on.

No, if you remove power to the box it goes to CN8, standby to on...CN8, leave the room for a beer...CN8, hear spoken dialog such as "..and the killer is..."....CN8.

It can't be bargained with. It can't be reasoned with. It doesn't feel pity...or remorse...or fear. And it will not stop. Ever. Until you are tuned to CN8.

It's insideous.....It's relentless....It's Comcastic.


Sals

Wareagle wrote:

What firmware do you have in the 6412?  The 3412/3416 with Microsoft guide s/w and firmware 12.35 have a bug that causes spontaneous reboots (not sure about 6412 or iGuide s/w).

I assume you meant to say, "I've had a 3412 as well for about 6 months, and it is now more robust than the 6412."

sorry i didn't reply to this at the time ... i believe it was the 16.20 firmware for the 6412, and yes, i did mean to say my 3412 was more robust than my 6412 after the firmware update in November.  I finally swapped out the 6412 yesterday after watching or recording to D-VHS everything i wanted on my old box, and I have to admit I'll miss it, despite its quirks and problems, because it was my first DVR, it convinced me to take the HD plunge much earlier than I expected, and having to learn about it (through forums like this) taught me a lot about home video and audio (for example, that I could record HD to D-VHS, which is something I wouldn't want to give up now) and conditioned me to keeping more informed about home electronics.    my new 3416 is working quite well -- for now ...