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Discussing the DCT-6412, Home Theater Devices, Entertainment, Celebrity and the Cable Industry. Not affiliated with any Cable Company, Hardware Manufacturer or Software Developer.
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#1 04-22-2008 9:19:35 AM
Comcast Responsive to Internet Customer Service Complaints
At long last, Comcast appears to be serious about repairing its tattered Customer Service image.
Comcast has a dedicated go-to guy named Frank Eliason who scans blogs and Twitter (and, hopefully, message boards) looking for unresolved customer complaints.
The email address for Eliason's department is: We_Can_Help@cable.comcast.com
Some details about the way it works and stories about its effectiveness (or lack thereof) can be found here.
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#2 04-22-2008 11:05:47 AM
Re: Comcast Responsive to Internet Customer Service Complaints
It would help a lot if he were to read just the Comcast forums at http://forums.comcast.net/, but he probably doesn't even know about those. 
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