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#1 08-16-2008 9:24:45 AM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2765
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Netflix Back and Offering Credits After Shipping Outage

The shipping operation at Netflix is back and the company is offering credits and trial extensions to customers who were effected by their inability to ship discs for several days this week.

As a result of the outage, Netflix will give a 15% discount to all impacted customers in their next bill. The company will also give individuals using the service on a free trial basis an extra week.

“It was our mistake and we are going to make right with our members," said Swasey.

Customers began complaining on Tuesday when Netflix suffered a full outage. The company, which serves more than 8 million customers, was only partially able to send out DVDs on Wednesday and Thursday.

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#2 08-16-2008 12:43:53 PM

LowLight21
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From: St. Paul, MN
Registered: 02-11-2006
Posts: 165
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Re: Netflix Back and Offering Credits After Shipping Outage

Being an IT guy myself, seeing this as the rumored cause for the outage cracks me up.

Last edited by LowLight21 (08-16-2008 12:44:35 PM)

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#3 08-17-2008 8:42:17 PM

ghoofie
Charter Member
From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 812
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Re: Netflix Back and Offering Credits After Shipping Outage

Being a Netflix subscriber for a long long time...it wasn't a big deal to me.  Stuff happens..as long as they don't turn into a comcastic, always having problems, situation.

--- Ned

ghoofie's website

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